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- Zoom Troubleshooting & Advice | Department of History of Art and Architecture

 

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The Zoom client has been working perfectly on my desktop for months, including and up to yesterday. Today when I try to start or join a meeting, it crashes. The meeting window pops up briefly and then closes. It seems like Zoom tries again times and then gives up. No idea what else to try! It seems that Zoom is interacting with something else on my desktop but I can't figure out what it might be.

Nothing has changed since yesterday. Go to Solution. If you are on a bit computer, I'd also suggest making sure you are using the bit version of Zoom. Although you have reinstalled Zoom, I'd also suggest you check you are on the latest version - 5. View solution in original post. On the Zoom site, when you reach the downloads page, the default link is for the 32 bit version.

Underneath you should see the link for the 64 bit version. I just ran into this with one f our Windows users too. Interestingly, I tried to start a meeting with one of my accounts and it told me I had another meeting open.

As long as I didn't do anything with that dialog box, the meeting window stayed open, with camera working. Left it like that /20591.txt several minutes. As soon as I tell it to close the previously open meeting, it crashes again. Note that with this same account, I can open and close meetings from that same account freely. It's almost like there's something on this computer that's telling Zoom a meeting is still open.

Not sure if that even makes sense. Updating BIOS is different depending on the laptop. Unfortunately I have no idea about the "other meeting open" popup and the fact that it crashes once you close it.

Hopefully the 32 bit version people mentioned will help. Thanks yoshioka and Rupert — reinstalling with the 64 bit client worked. It seems there are a few different places where you can download the client, and not all of them give you the bit option.

I'm still perplexed as to what changed between yesterday when it worked and today when it didn't. However, after a day of fighting with it, I was able to find the bit client to download and install, and all appears to be working normally now! Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Why is zoom not responding on my laptop - why is zoom not responding on my laptop. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.

Did you mean:. Zoom Products Meetings Zoom client crashes on starting or joining a why is zoom not responding on my laptop - why is zoom not responding on my laptop Zoom client crashes on starting or joining a meeting. Go to solution. Have tried with camera on and off same result Have tried with multiple Zoom accounts Have tried uninstalling, restarting, reinstalling, restarting—all to no avail Other video apps on my computer work: OBS, MS Teams meetings, etc.

The client on my work laptop works with the same account no crashes Have cleared Windows temp files Have cleared Chrome cache No idea what else to try! Rupert Collaborator. In response to mbailey. All forum topics Previous Topic Next Topic. StefanScherbik Attendee.

Have you tried updating BIOS, video drivers, and audio drivers on your computer? In response to StefanScherbik. Video and audio drivers are fully updated.

Not sure how to update BIOS. In response to Rupert. Thanks for your reply! How can I tell if I have the or bit version? Installed Windows updates to no avail. Checked Zoom version, which fully updated.

Post Reply. Related Content. Zoom swopping Mic during a meeting in Meetings Error Code on a free account in Chat How do I capture the event when guest join the waiting room in Meetings Unknown person joining my meeting in Meetings Allow participants to unmute themselves - option not showing in Settings in Meetings

 

Why is zoom not responding on my laptop - why is zoom not responding on my laptop -

 

Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Document ID: c Version: 1. Release date : Nov Last updated : Nov Operating systems affected : Not applicable.

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How does HP install software and gather data? Need Windows 11 help? Notice: : The onn in this document, including products and software versions, is current as of the release date.

The document is subject to change without notice. The information in this document applies to the following:. Microsoft Windows 10 19H2 Version To resolve this issue, refer to the following link to download and install the following Zoom update: New updates for Windows in English. Zoom client version 5.

You can also get latop update from the Zoom UI if zoom app minutes computer has not joined a domain. Click on the login name, and then click Check for Updates. HP Lapto. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of жмите, or software restoration.

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